Frequently Asked Questions
Does my pet have to be up to date on vaccinations?
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Yes. Please provide a copy of your pet's rabies and vaccinations, or titer results, along with your veterinarian's name and phone number.
How often should I get my pet groomed?
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On the average, dogs should be groomed every four to six weeks. Of course, this depends on your ability to do daily maintenance such as combing & brushing ,as well as your pets breed, coat type and how often your pet is outside. Getting on a consistent schedule assures timely care for your pet.
Does frequent bathing harm my pet's coat?
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No, veterinarians will encourage you to have your pet groomed on a regular basis. I use high quality shampoos and conditioners to help relieve dry, itchy skin as well as maintain healthy skin and coat.
My pet sheds all the time, any help for that?
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Yes, deshedding treatments are available!
My pet is very matted, what can you do?
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I strive to offer a relaxing, pain free, grooming experience for your pet. If your pet is severely matted, I will offer a "shave down" using the longest length blade that will penetrate the mats. If this is not acceptable, you may reschedule, pay a $50 trip fee per pet & opt to attempt combing out the mats yourself. Just remember, it is more humane to cut down the coat and start all over again than to de-mat a heavily matted coat. Also, decreasing the time between appointments and/or settling for a different coat style can be discussed at this time.
What type of products do you use on my pet?
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In an attempt to give my clients the best service, I use only premium shampoos and conditioners such as the iGroom Luxury line,or IV San Bernard, which are designed specifically for pets. However, if you prefer that I use your pet shampoo, that is fine.
How do you know your exact arrival time?
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I will give you a window of 30 to 60 minutes for arrival time. If I know that I will not be able to arrive within that window, I will call or text you. Please make sure you take your dog out to potty before I arrive.
Do I have to be home for you to groom my pet?
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For the first time, yes. Afterwards, we can make arrangements for grooming to be done without your presence.
What if I need to cancel my pets appointment?
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No problem, as long as you notify me 24-48 hours in advance of your appointment, (so that I can fill this time slot with another client's pet). If you do not call to cancel your appointment, a $50 fee will be charged.
What happens if Precious Furs LLC needs to cancel an appointment?
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On rare occasions, I may need to cancel an appointment due to weather conditions, road conditions, equipment breakdowns or personal/family illness. I will make every effort to contact you in advance to reschedule your appointment.
What about No Shows?
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If you are not home when I arrive for your scheduled and confirmed appointment, you will be assessed a $50 No-Show Fee per pet.
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Ready for the best groomed pet on the block?
Call 734-262-6262
or click on the "Contact Us" link to send an email.
NDGAA Certification # MI24